1
Open the government service landing page
A citizen lands on a service-specific route like /tigray/transport/license-renewal without needing a PayNow account.
Citizen payment journey
Tigray Transport License Renewal
This page models the public payment journey for a government service. It is mobile-first, low-friction, and connected to the same PayNow routing, ledger, and reporting core used by institutions.
Service fee
ETB 500
Primary channels
Telebirr and bank transfer through PayNow orchestration
Current route mapping
Resolving service...
Resolving the route against live government entities and services...
2
Enter the minimum details
The flow requests only citizen phone number, service reference, and any mandatory local office identifier.
3
Choose Telebirr, bank, or office-supported rails
The payment method selection stays simple while PayNow handles routing and fallback behind the scenes.
4
Wait for confirmation
The user sees a low-bandwidth confirmation state with explicit status updates instead of a blank spinner.
5
Get receipt and next action
Success returns a receipt, reference number, and next administrative step such as printing or presenting at the office.
Live payment request
Routing and fallback
If Telebirr is unavailable, PayNow can switch to bank rails without sending the citizen back to the start.
The receipt is immediately visible to the office dashboard for reconciliation and audit.
Related institution view
The same service is visible inside the government portal dashboard with collections, reconciliation state, and role-based reporting.
Open institution hierarchy