External institutions
Connected to PayNow API
26 Mar 2026
User management

Assign institution roles with controlled permissions

External institution users operate under government-specific roles such as institution admin, billing officer, finance officer, and auditor.

Active users
1,284
Across all institutions
2FA enabled
98.7%
Policy enforced
Auditors
112
Read-only role
Privileged actions
Logged
Audit trail retained

institution_admin

Manage institution settings, users, and connectivity while maintaining service-level segregation.

Highest institution privilege

billing_officer

Create bills, manage drafts, and monitor bill status without touching treasury settlement controls.

Operational billing

finance_officer and auditor

Finance officers reconcile and export reports; auditors inspect data and logs without editing records.

Separation of duties

Role permission matrix

Example permissions available per role.

RoleCreate billsView paymentsExport reportsManage users
institution_adminYesYesYesYes
billing_officerYesYesLimitedNo
finance_officerNoYesYesNo
auditorNoYesYesNo